The Federation of Small Businesses (FSB) is decrying the demise of energywatch as the watchdog shuts down this week. Despite opposition from both politicians and the FSB, the watchdog officially closes tomorrow (Wednesday 1st October) leaving small businesses with little awareness of where to turn. With over 30,000 calls from small businesses received every year, energywatch is a familiar brand to many business owners, but it will now be merged, alongside Postwatch and the National Consumer Council, into Consumer Focus, the advice and support organisation, which only offers a limited service to small firms. A recent FSB snap poll revealed that 57 per cent have made complaints to their energy companies. Thanks to FSB lobbying, an Energy Ombudsman will be available for complaints from small businesses, but there is poor awareness of the new arrangements.

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2 October 2008
© FSB