August 20th, 2008
Newport City Council transforms access to services by adopting Web 2.0 technologies
Newport City Council has recently implemented a range of Web 2.0 and other technologies from Jadu, a leading provider of web content management systems, to dramatically improve access and delivery of its citizen facing services. The Council’s corporate plan and key national initiatives, such as the Wales Programme for Improvement, the Beecham Review and Making the Connections, provided the driving force behind the Council’s service transformation initiatives. Newport City Council’s improvement programme aims to achieve integration of telephone, face to face and web channels, using a common technology to deliver an improved ‘experience’ for the citizen and improved efficiency for the Council.
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20 August 2008